FAQ

Find answers to common questions about EMORE orders, delivery, returns, exchanges, product care, and customer support.

Orders

How do I place an order?

You can place an order directly through our website by selecting your item, adding it to your bag, and completing checkout.

Do you ship internationally?

Yes. EMORE is an international brand and we offer international delivery. Available delivery options, estimated timelines, and any applicable charges will be shown at checkout.

Is delivery free?

EMORE offers free delivery on all orders unless stated otherwise on the checkout page.

How long does delivery take?

Where next-day delivery is available, we aim to deliver your order by the next day. For international orders or selected locations, delivery timing may vary depending on destination, courier availability, customs processing, and checkout options. If your order does not arrive within the estimated delivery timing shown at checkout, please contact Customer Care.

Returns & Exchanges

Can I return my order?

Returns are typically accepted within 30 days, subject to approval and verification. Items must be unused, unopened where applicable, and in their original condition.

Can I exchange my order?

Exchanges may be accepted if the item has not been opened or used, subject to verification and approval.

How will I receive my refund?

Approved returns will be issued as store credit.

Product & Care

Are EMORE items genuine?

Yes. All items sold by EMORE are genuine and are described according to the product information stated on each item page.

How should I care for my item?

Please refer to our Product Care page for general care guidance. Each item may require different care depending on material, finish, and construction.

Customer Care

A Client Advisor is available at +65 8080 8385. You can also chat or email us.